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Team Lead

Gurugram, Haryana, India

Job Type

Full Time

Work Type

Hybrid

About the Role

ABOUT THE ROLE

We seek a dynamic Team Leader to manage a growing operations team. The role requires strong leadership skills, client management experience, and expertise in data processing and team performance management.

RESPONSIBILITIES

Team Management
Lead and mentor a team of up to 30 operations executives
Set goals, monitor KPIs, and conduct performance reviews
Provide training, coaching, and career development support
Foster a collaborative and high-performance team environment

Client & Project Management
Serve as primary client contact and relationship manager
Collaborate with Client Services, Business Development, and Account Management teams
Manage project timelines, deliverables, and ensure quality standards
Maintain SLA compliance and client satisfaction

Data Operations
Handle large data files across multiple formats (CSV, TSV, XLS, etc.)
Perform data cleaning, validation, and quality checks
Create reports and manage data allocation schedules
Develop Excel macros for process automation

QUALIFICATIONS

Experience
Minimum 5 years in BPO industry
2+ years in team lead/supervisory role

Skills
Excellent English communication (written and verbal)
Advanced MS Office skills (especially Excel, including macros)
Strong analytical and problem-solving abilities
Data processing and reporting experience

PAY RANGE AND COMPENSATION PACKAGE

Competitive salary package

EQUAL OPPORTUNITY STATEMENT

Join our dynamic team and contribute to our continued success in delivering exceptional BPO services to global clients.

Requirements

Experience:
  • 5+ years in the BPO industry (2+ years as Team Lead)

Communication:
  • Exceptional written & verbal skills

  • Experience managing direct interactions with international clients

Technical Proficiency:
  • Advanced MS Excel, Word, Outlook & PowerPoint

  • Expertise in handling & processing large data files

  • Strong understanding of performance metrics & reporting

Professional Traits:
  • Detail-oriented, analytical, and problem-solving mindset

  • Proactive, self-motivated, and eager to grow

  • Ability to excel in a fast-paced, entrepreneurial setting

  • Strong team player with a customer-first approach

Apply Here

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