About the Role
The Dynatrace L3 Analyst will provide advanced monitoring, troubleshooting, and incident management using Dynatrace in live production environments. The role requires strong technical expertise, quick problem‑solving, and effective communication during high‑severity incidents.
Key Responsibilities
Deliver real‑time observability insights during production incidents.
Troubleshoot across application, middleware, database, infrastructure, and network layers.
Correlate technical symptoms with business impact using Dynatrace evidence.
Guide resolver teams during P1/P2 incidents and validate service restoration.
Recommend improvements to monitoring coverage and instrumentation.
Requirements
Required Skills
5–7 years in production support / observability.
Strong hands‑on experience with Dynatrace in live environments.
Proven track record in handling P1/P2 incidents.
Knowledge of distributed architectures and dependencies.
Excellent communication under pressure.
ITIL knowledge preferred; Dynatrace certification is a plus.