About the Role
As an Associate Customer Engineer – Onboarding Specialist, you'll own the technical onboarding and implementation journey for customers on a network security / edge platform — configuring, validating, and handing off deployments involving CDN, DNS, WAF, and Zero Trust services, while acting as the customer's trusted technical guide through go-live.
Location: Bengaluru
Work Model: 5 Days WFO, Rotational Shift
Requirements
Must-Have:
Networking Fundamentals — DNS, HTTP/HTTPS, TLS/SSL, CIDR, NAT, BGP, TCP/IP
CDN, DNS, WAF, Bot Protection, API Security, SSL/TLS, Zero Trust/SASE, Network Services (Tunnel, WAN, CNI)
Troubleshooting — DNS failures, SSL issues, 4xx/5xx errors, caching, authentication
Customer Handling & Empathy — patience, ownership, customer focus with frustrated users
Onboarding & Implementation — runbooks, configuration, validation, documentation, handoff
Escalation & Collaboration — knows when/how to escalate; works with CE, Support, AE, PS
Ownership & Time Management — manages multiple customers, prioritization, follow-ups, deadlines
Excellent Communication — non-negotiable
Good to Have:
Cloudflare product knowledge or equivalent platform experience
APIs & Scripting — REST APIs, JSON, cURL, Python/Bash, API troubleshooting
Experience: 4+ years
Notice Period: Immediate to 30 days