About the Role
Job Description:
Customer care executives are responsible for handling customer interactions via email, chat, and calls to address queries, provide support, and ensure customer satisfaction.
Key Responsibilities:
- Assist customers via chat/email with product-related queries.
- Handle outbound calls to customers when required.
- Identify and clarify customer requirements.
- Resolve issues by researching and exploring solutions.
- Complete transactions and provide accurate information.
Requirements
Education: Graduation mandatory.
Skills:
Proficient in English and Hindi (spoken and written).
Versant 65 or equivalent assessment score.
Strong customer focus, decision-making ability, and logical reasoning.
Basic email/chat etiquette and computer proficiency.
Typing speed of at least 36 WPM with 95% accuracy.
Benefits:
Work Pattern: 6-day workweek (Monday to Saturday) with rotational off.
Shift Options:
1st Shift: 8 AM to 5 PM (only for nearby candidates).
2nd Shift (General): 9 AM to 6 PM (two-way cab for females).
3rd Shift: 11 AM to 8 PM (two-way cab for males).
Travel: Two-way cab facility within a 35 KM radius or travel allowance of ₹80 per day.