About the Role
Job Summary:
The Junior Shared Services Centre Analyst is responsible for analyzing and improving service performance through data-driven insights, KPI assessments, and market studies. The role involves generating reports, identifying operational efficiencies, and supporting decision-making to enhance Transcom’s profitability.
Key Responsibilities:
- Data Analysis & Reporting:
Perform statistical and econometric analyses to support business insights.
- Develop and implement improvements in analytical models.
- Generate key performance indicators (KPIs) to evaluate operational performance.
- Create and present reports on revenue, operational efficiency, and service improvements.
Operational Support & Business Performance:
- Assist operational teams in analyzing earnings and profitability.
- Extract and analyze data to support decision-making and performance tracking.
- Monitor and support research initiatives, ensuring high-quality data collection.
- Identify improvement opportunities and assess their financial and operational impact.
- Ensure the correct implementation of improvement initiatives.
Requirements
Required Qualifications & Skills:
Education & Knowledge:
Bachelor’s degree in Economics, Business Studies, Statistics, Mathematics, or a related field.
Alternatively, relevant experience in data analysis can be considered.
Knowledge of Results Analysis Systems and/or Applied Statistics is a plus.
Technical Skills:
MS Excel (Advanced), PowerPoint (Intermediate), Word (Intermediate).
Statistical tools: Minitab, SPSS, or equivalent (High level).
Database management: High-level proficiency in data extraction and manipulation.
Communication tools: Email (Intermediate/High level).
Language Proficiency:
English: B2 (Intermediate/Threshold level).
Preferred Experience:
External candidates: Minimum 1 year of experience as a Data Analyst or in a similar role. Experience in the Contact Centre industry is an advantage.
Internal candidates: Candidates from Quality Analyst or Team Leader roles, or those with relevant experience, may apply.