About the Role
Job Description:
Customer care specialists manage calls from new and existing customers, addressing inquiries, resolving issues, and ensuring satisfaction. They utilize product knowledge, communication skills, and cross-selling capabilities to retain business and enhance outcomes.
Key Responsibilities:
- Handle customer inquiries by providing accurate resolutions.
- Identify and deliver solutions tailored to customer requirements.
- Escalate unresolved issues when needed.
- Process transactions and manage special requests.
- Cross-sell products to improve customer satisfaction and business results.
Requirements
Education: Undergraduates (10+2) / Graduates
Skills:
Proficient in English and Hindi (spoken and written).
Basic telephone etiquettes and computer literacy.
Logical reasoning, numerical ability, and decision-making.
Versant 3 or equivalent assessment score.
Benefits:
Work Pattern: 6-day workweek (Monday to Saturday) with rotational off.
Shift Options:
1st Shift: 8 AM to 5 PM (only for nearby candidates).
2nd Shift (General): 9 AM to 6 PM (two-way cab for females).
3rd Shift: 11 AM to 8 PM (two-way cab for males).
Travel: Two-way cab facility within a 35 KM radius or ₹80 daily travel allowance.
Medical Insurance and career advancement opportunities in a collaborative environment.