About the Role
Job Description:
As a Senior Process Associate (Non-Voice Process), you will be responsible for reviewing and moderating content in accordance with predefined guidelines. You will categorize and assign the risk level of content, ensuring that all moderation meets quality and compliance standards. Effective communication with clients is required to provide clear updates and solutions.
Key Responsibilities:
- Review and categorize content (images, videos, texts) according to provided guidelines.
- Moderate content to ensure compliance with client requirements and platform standards.
- Assign risk levels associated with various types of content.
- Perform quality checks on reviewed content to ensure accuracy and consistency in moderation decisions.
- Communicate effectively with clients to provide updates and resolve issues.
Requirements
Qualifications:
Education: Any Graduate
Experience: 1 Years to 5 years in BPO/Content Moderation
Language:
Mandatory: English (Fluent)
Optional: Hindi
Additional Details:
Work Pattern: Rotational Week Off, 8-hour shifts (2 PM-10 PM), 5 days a week
Notice Period: Immediate joiners preferred; maximum of 7-15 days notice.